SiriusXM Adds Insult To Injury When My Radio Is Stolen
Usually, I park my car in our garage and lock the doors. Not that I have anything of value in there, but I don’t like the idea of having my car stolen. Because our driveway has been pulled up and hauled away, Chrissy and I have had to park on the street instead of in the garage for the last few nights. And wouldn’t you know it, the first time I park my car outside, it gets broken into. I thought it was locked (isn’t it always?), but it wasn’t.
My XM radio was the only thing missing, pulled right off the harness post. The radio itself is pretty worthless without an XM subscription, so I’m assuming that whoever took it was hoping for a GPS unit. No such luck. I didn’t mind the theft too much, since I was thinking about upgrading to a new XM radio with a color display and record/playback functionality anyway. So, not a huge deal, I just needed to report the radio stolen.
I called customer support at SiriusXM and told them about the radio being stolen. They told me that I could easily transfer my account to a new radio for just $75. The company policy is that you can only transfer your lifetime membership to three radios, at $75 a pop. Once you reach your three-transfer limit, you lose your lifetime membership, at which point you’ve paid an additional $225 on top of your lifetime subscription fee.
Now I was mad. I have a lifetime subscription for this service, but they want to charge me to use a different radio? This is the equivalent of the cable company saying, “Oh, you moved? Well, we charge you one year’s worth of TV in order to transfer your service to your new house.” Ridiculous. Rather than cancel my subscription, I’ve decided to just get the new radio and then escalate the matter to whoever will waive the transfer fee.
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